Higher Certificate in Management
(H. Cert. Management) - Online




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Introduction

The Online Higher Certificate in Management (H. Cert. (Management)) is a formal registered qualification at NQF Level 5. This management programme successfully develops the skills of Grade 12 graduates, gap year students, young aspiring managers, supervisors, and team leaders.

Students that enrol on this programme are exposed to complex business environments and are challenged to think differently through self-assessment and reflection. Through examining a range of management concepts, students discover winning techniques that improve their ability to manage in an ever-changing world. The most relevant management subjects have been weaved together to form a solid educational foundation for launching your career.

FPD's approach is to combine theory, self-study and personal experience on an online platform which results in a management programme that is inspiring and practical.

Course Design

The H. Cert. (Management) is a 12-month programme developed using participatory methods and boasts 15 modules covering various aspects of management.

The programme is accessible online and makes use of user-friendly video tuition and learning materials. A knowledge share portal enable students to apply key learning concepts to their working environments. The course is skills-based and allows participants the opportunity to expand their horizons and find solutions to workplace problems.

This course is based on the adult education approach. Delegates will need to take full responsibility for your own course participation. Delegates are expected to complete each module prior to attempting the respective self-study and individual assignment.

Accreditation

The H. Cert. (Management) is a formally registered and accredited qualification on the NQF as a level 5 qualification for 120 credits.

Certification

Students will receive the H. Cert. (Management) upon successful completion of the course.

Who Should Enrol

The H. Cert. (Management) Online is targeted at:

  • Aspiring managers, first line managers, supervisors, team leaders and other candidates who require management development.
  • Graduate trainees (University and Technicon) and succession planning nominees.
  • Grade 12 graduates who have just completed their tertiary education and individuals with an NQF Level 4 qualification who are in need of developing a broad range of managerial skills.

Enrolment Criteria

Delegates looking to enrol for the H. Cert. (Management) Online must meet the below minimum requirements:

  • National Senior Certificate for graduating from Grade 12 or
  • NQF Level 4 Qualification

Please note that the above-mentioned documentation needs to be submitted for approval when enrolling for the H. Cert. (Management) Online course.

Enrolment Process

Applicants for the H. Cert (Management) Online will follow these easy steps on their path to enrolment:


Step 1: Registration of a no obligation Learner Account (here you will be asked to provide only basic information)

Your user account will grant you access to illustrative examples of course material and allow you to experience our online learning environment (illustrative examples will be made available during February 2017).

Please note that account registration does not mean that you have been enrolled for the course. There are no fees associated with account registration and you are not obligated to apply for enrolment.


Step 2: Course Enrolment

After account registration, you will be required to complete an online application form and submit supporting documents. Once you have submitted your online application, along with all supporting documentation, you will receive correspondence from FPD regarding the success of your application.

  • The following documents needs to be submitted for enrolment:
  • National Senior Certificate for graduating from Grade 12
  • NQF Level 4 Qualification
  • Copy of RSA Identification document or passport

Please note that the course enrolment process is free of charge. No fees are payable unless your application is successful.


Step 3: Application review

Once you have submitted your online application, along with all supporting documentation, you will receive correspondence from FPD regarding the success of your application.


Step4: Payment of course fees

Successful applicants are only liable to pay course fees at the start of each quarter, unless you choose to pay for the entire course in advance. You will be prompted for payment when the course material for a new quarter becomes available.

When Can You Enrol

Delegates can enrol for this course quarterly:

  • Intake 1:     01 to 28 February 2017
  • Intake 2:     01 to 31 May 2017
  • Intake 3:     01 to 30 August 2017
  • Intake 4:     01 to 30 November 2017

Assessment

The H. Cert. (Management) includes 4 Modular Assignments and 9 Self-study Assignments.

Time Commitment Required to Complete the Course

The H. Cert. (Management) is registered as a formal 12-month qualification.

Course Fee

R 9 350.00 inclusive of VAT

This amount is broken up into 4 payments where each part is required to be paid before gaining access to the quarter's module content, assignments and assessment

  • Payment breakdown
  • R 4 850.00 for quarter 1 (Inclusive of registration and admin fees)
  • R 1 500.00 for quarter 2
  • R 1 500.00 for quarter 3
  • R 1 500.00 for quarter 4

Subscription Service Terms

Your quarterly course material with assessment guide will be available for download from the student portal once we have received your registration fee for the respective quarter. The payment of quarterly fees is required before access is granted to new material.

Contact Details

Contact us for any support via e-mail at chantalo@foundation.co.za or 012 816 9103.

Course Content

The following modules are included in four quarters:



Quarter 1


After completing this short course, participants will be able to differentiate between leadership and management roles and behaviors, be able to apply the situational leadership model; understand how to motivate employees and utilize performance management to the benefit of the employee and the organization.

Exit-level outcomes

  • Differentiate between leadership and management roles and behaviours
  • Integrate management tasks with effective leadership
  • Apply the situational leadership model to use the four leadership styles with the appropriate people
  • Demonstrate an understanding of an environment that enables motivated employees
  • Utilise performance management to the benefit of the individual employee and Organisation

Learning outcomes

  • Differentiate between manager and leader behaviours and roles
  • Demonstrate an understanding of the situational leadership model and to use the four leadership styles with the appropriate people
  • Identify strategies that motivate others
  • Define performance appraisal and the benefits of conducting performance appraisal sessions
  • Explain the methods and tools used in your organisation to conduct performance management
  • Identify and discuss competency gaps innindividual employee performance

After completing this short course, participants will be able to Identify and assess the implications of change that occur when adapting from being an operational worker to fulfilling the role of supervisor and to develop and apply skills that will enhance their role as supervisor.

Exit-level outcomes

  • Identify and assess the implications of change that occur when adapting from being an operational worker to fulfilling the role of supervisor
  • Differentiate between the primary management functions
  • Develop and apply skills that will enhance your role as supervisor/manager
  • Demonstrate an understanding how to improve the performance of employees

Learning outcomes

  • Describe the different levels and roles of management in your organisation
  • Explain the different management activities within your organisation
  • Conduct an internal and external environmental analysis of your organisation using a variety of tools
  • Develop SMART objectives with activities in such a way that they are clearly formulated statements of specific results to be achieved

After completing this short course, participants will understand the difference between groups and teams; utilize the qualities of effective teams to achieve objectives; understand the progression of teams through the stages of development; work effectively and manage team members and use diversity to the advantage of effective teamwork.

Exit-level outcomes

  • Differentiate between groups and teams
  • Explain and utilise the qualities of effective teams to achieve objectives
  • Demonstrate an understanding of the progression of teams through the different stages of group development
  • Use teams to achieve the goals of the organisation
  • Work effectively and manage team members’ individual roles and behaviours
  • Use diversity to the advantage of effective teamwork

Learning outcomes

  • Identify and discuss the characteristics of groups and teams
  • Describe the variables and characteristics that make a team an effective one
  • Apply the 5-stage group development model in creating an effective team
  • Identify anchor behaviours in teams
  • Work effectively and manage team members’ individual roles and behaviours
  • Use diversity to the advantage of effective teamwork

After completing this short course, participants will be able to differentiate between diversity and diversity management; develop strategies for implementing diversity management and use diversity management to grow the competitive advantage and initiate institutional change.

Exit-level outcomes

  • Explain the concepts of diversity and diversity management
  • Identify the different dimensions of diversity and stereotyping
  • Differentiate between Affirmative Action, Employment Equity and Diversity Management
  • Develop strategies for implementing diversity management
  • Use diversity management to grow the competitive advantage and initiate institutional change

Learning outcomes

  • Demonstrate an understanding what diversity management is
  • Give an overview of the different types of diversity dimensions
  • Differentiate between Affirmative Action, Employment Equity and Diversity Management
  • Recognise differences in people
  • Understand the challenges of diversity management and implement diversity management strategies
  • Apply the skills required to grow competitive advantage through diversity

After completing this short course, participants will understand the importance of managing and improving relationships within the working environment; identify conflict management strategies and to communicate effectively in order to resolve work-related conflict.

Exit-level outcomes

  • Explain the meaning of “leadership” as it relates to your own work situation
  • Develop an action plan, based on a relevant work situation, to improve the relationship between work colleagues
  • Identify and assess different examples to illustrate the source and focus of conflict
  • Identify the conflict management strategy that they tend to use most frequently and assess its appropriateness in a variety of interpersonal settings
  • Differentiate between different personality profiles
  • Communicate effectively using written, spoken word and listening skills in order to resolve work-related disagreement or conflict

Learning outcomes

  • Identify and apply specific skills, including active listening, to improve effective communication
  • Develop an action plan, based on a relevant work situation, to improve the relationship between work colleagues
  • Identify the conflict management strategy that they tend to use most frequently and assess its appropriateness in a variety of interpersonal settings
  • Model positive assertive behaviour and listening skills to enhance interpersonal relationships
  • Demonstrate an understanding of how to criticise constructively to enhance interpersonal relationships
  • Develop an action plan to show improvement of self-esteem


Quarter 2


After completing this short course, participants will understand the role of operations management in an organisation’s business success an apply principles of planning and controlling with a focus on quality improvement.

Exit-level outcomes

  • Demonstrate an understanding of the operations management model and the role of operations management in an organisation’s business success
  • Apply the principles of planning and controlling to improve operations within your scope of practice
  • Explain the importance of quality in operations management and the importance of productivity

Learning outcomes

  • Explain the operations management model and the role of operations management in an organisation’s business success
  • Evaluate the operations functions that you are involved in
  • Apply the principles of planning and controlling to improve operations within your scope of practice
  • Indicate the value of effectiveness and efficiency in productivity improvement

After completing this short course, participants will understand how to develop and implement tools and techniques to optimally utilize knowledge management.

Exit-level outcomes

  • Develop and implement tools and techniques to optimally utilise knowledge management in the organisation

Learning outcomes

  • Demonstrate an understanding of the concepts of knowledge management and communicate effectively how the organisation can benefit from the implementation of a knowledge management system

After completing this short course, participants will understand the business environment in which they operate; demonstrate the management of inputs and outputs related to your tasks to ensure that business objectives are met and will be able to apply skills of managing and leading in a changing environment.

Exit-level outcomes

  • Demonstrate an understanding of the business environment in which your organisation operates
  • Describe the value of the systems-approach model
  • Demonstrate the management of inputs and outputs related to your tasks to ensure that business objectives are met
  • Apply knowledge and skills of managing and leading in a changing environment
  • Manage change as an integral part of the management processes

Learning outcomes

  • Explain the perceived economic problems, needs and wants that apply to the work environment
  • Discuss the different economic systems
  • Identify transformation processes in your working environment
  • Identify stakeholders
  • Apply knowledge and skills of managing and leading in a changing environment to the management process

After completing this short course, participants will be able to plan and execute a project plan; utilize tools and techniques to assist in planning for a project and to monitor the progress of a project.

Exit-level outcomes

  • Plan and develop a project plan for a simple project
  • Identify and utilise tools to assist in the planning of a project
  • Communicate effectively on the monitoring of the progress of a project
  • Demonstrate an understanding of the causes for projects to be successful or less successful

Learning outcomes

  • Understanding the difference between a project and project management and the importance of project objectives
  • Describe the relevance of planning and controlling activities in relation to project management
  • Identify the different elements of a project which can determine the success or failure of a project
  • Identify and elaborate on the role of the project manager in each of the 5 stages of group development
  • Analyse the project environment and develop project objectives
  • Perform a stakeholder analysis
  • Complete an activity schedule to indicate the details of what activities need to take place and the resources required for successful achievement of the objectives
  • Ensure that adequate monitoring and control systems are put in place


Quarter 3


After completing this short course, participants will understand their own role in career development; will be able to develop self-development plans and goals; apply tools and techniques to improve personal effectiveness and demonstrate how assertive behaviors will enhance work relationships.

Exit-level outcomes

  • Demonstrate an understanding of self-management through recognising your own role in your own career development
  • Plan and set your own self-development plan with goals
  • Prioritise and plan your own work to increase personal effectiveness Identify, analyse, organise and critically evaluate tools and techniques to improve your time management in order to increase personal efficiency
  • Identify, integrate and demonstrate the various individual factors that one can apply when working with other people
  • Demonstrate assertive behaviour that will lead to positive work relationships
  • Demonstrate how to deal with stress and the positive value to utilise stress to excel

Learning outcomes

  • Demonstrate an understanding of self-management in terms of your individual learning needs
  • Explain the meaning of Emotional Intelligence (EI) and the 5 dimensions of EI
  • Discuss the 6 stages of the career development model and identify actions to enhance your current job
  • Understanding the value of effective time management by analysing how you spend your time
  • Identify, analyse, organise and critically evaluate tools and techniques to improve your time management in order to increase personal efficiency
  • Understand positive assertive behavior and skills
  • Understand what causes stress and identify the strategies for coping with stress

After completing this short course, participants will understand how to deliver effective presentations, will be able to analyse the target audience to ensure the transfer of information through effective communication; be able to conduct successful meetings and be able to apply general guidelines for the development if effective written communication.

Exit-level outcomes

  • Plan, prepare and present effective presentations
  • Analyse your target audience to ensure appropriate level of information transfer through effective communication
  • Plan and conduct a successful meeting that achieve its objectives
  • Apply general guidelines for the development of effective written communication

Learning outcomes

  • Demonstrate an understanding of the steps of planning, preparing and presenting effective presentations
  • Analyse your target audience to ensure appropriate level of information transfer through effective communication
  • Plan and conduct a successful meeting that will achieve its objectives
  • Communicate effectively using written and oral communication modes

After completing this short course, participants will be able to draw up a balance sheet, budgets and income statement; manage profits and working capital as money flows through a business; use ration analysis to understand the performance of the business.

Exit-level outcomes

  • Understand and draw up a balance sheet and income statement
  • Understand how money flows through a business
  • Demonstrate the skills and knowledge to manage profits and working capital
  • Use ratio analysis to understand the performance of an organisation
  • Communicate effectively using written mathematical skills by drawing up a budget and use it to control costs

Learning outcomes

  • Demonstrate an understanding of the concepts of knowledge management and communicate effectively how the organisation can benefit from the implementation of a knowledge management system


Quarter 4


After completing this short course, participants will be able to conduct a job analysis to enable recruitment; plan and prepare for the recruitment process; communicate effectively during an interview process; plan an induction programme for new employees and understand critical labour legislation.

Exit-level outcomes

  • Plan and prepare the recruitment and selection process to fill a vacant position
  • Demonstrate the ability to conduct a job analysis to enable recruitment
  • Communicate effectively using written, spoken word and listening skills in order to obtain the required information from potential candidates during the interview process
  • Plan an induction programme for new employees
  • Understand critical labour legislation as it applies to the immediate working environment
  • Demonstrate an understanding of what a legal contract and agreement are

Learning outcomes

  • Explain what the staffing process entails and how the need for a specific position should be determined
  • Identify different methods and processes of job analysis
  • Develop a job description and job specification for a specific job
  • Conduct a job analysis
  • Elaborate on the value of obtaining sufficient information before recruiting
  • Plan, prepare and conduct interviews to assess the suitability of the candidate
  • Plan a well-developed induction programme that addresses general induction and the job specifically
  • Apply the knowledge and skills required on critical labour legislation to assess an employment contact
  • A disciplinary matter arises, what are the steps to be taken prior to dismissal?
  • What is dismissal and differentiate between fair and unfair dismissal
  • Briefly discuss the appeal procedure
  • Discuss 3 forms of unfair labour practice
  • Briefly discuss two types of disciplinary action short of dismissal
  • Draft a basic contract of employment that is compliant with the BCEA

After completing this short course, participants will be able to apply concepts of markets and marketing, marketing process and marketing mix, market segmentation and market targeting as they develop a marketing plan for the business of organization.

Exit-level outcomes

  • Demonstrate an understanding of marketing, market orientation and the marketing
  • Explain the marketing process
  • Analyse the business environment to utilise the information gained to enable customer
  • Directed marketing programmes
  • Differentiate between market segmentation, market targeting and market positioning to inform market planning
  • Apply the concept of branding to the benefit of the organisation
  • Apply the marketing mix in marketing initiatives of the organisation
  • Develop and communicate effectively through a marketing plan for your organisation

Learning outcomes

  • Explain what marketing entails and the
  • Demonstrate an understanding of the marketing process
  • Analyse the business environment to utilise the information gained to enable customer directed marketing programmes
  • Differentiate between market segmentation, market targeting and market positioning to inform market planning
  • Apply the marketing mix in marketing initiatives of the organisation
  • Apply the concept of branding to the benefit of the organisation
  • Develop and communicate effectively through a marketing plan for your organisation

After completing this short course, participants will recognize the impact of superior service on the success of business; differentiate between customer service and customer satisfaction and be able to create a delightful experience for all customers.

Exit-level outcomes

  • Recognise the impact of superior service on the success of business and the need for all activities and objectives to show a customer-focused approach
  • Differentiate between customer service and customer satisfaction
  • Demonstrate customer excellence in fulfilling your managerial role
  • Deal with difficult customers and related problems
  • Create a delightful service experience for all customers

Learning outcomes

  • Ensure good customer service and demonstrate an understanding of their needs and expectations
  • Differentiate between customer service and customer satisfaction
  • Demonstrate an understanding of what affects customer satisfaction
  • Dealing with difficult customers
  • Demonstrate the ability to create a delightful experience for customers that will exceed their expectations